Question 1

Who will actually be managing my IT?

Accepted Answer

You'll have a dedicated account lead who knows your business, your setup, and your team - that's Lior Refael. Behind him is our full team of specialists covering Microsoft 365, cybersecurity, networking, and compliance. You get one point of contact and a full team's worth of coverage. No tiered support queues, no 'let me escalate this' runaround.

Question 2

How quickly do you respond when something breaks?

Accepted Answer

Average first response is under 4 hours during business hours. Most issues are resolved the same day. For genuine emergencies (everything down, ransomware, data loss), we respond as fast as we can - usually within an hour. We don't pretend to offer 24/7 phone support because for a small business that's almost never genuinely needed and it inflates everyone's bill.

Question 3

Do I need to sign a long-term contract?

Accepted Answer

No. After the initial onboarding (typically 2-4 weeks), it's month-to-month. We'd rather earn next month than lock you in. If we're not adding value, you should be free to leave - and we'll hand over your accounts cleanly.

Question 4

What if my team uses tools you don't list?

Accepted Answer

Tell us what you use. Most small businesses run a mix - some Microsoft, some Google, some niche apps for accounting or industry-specific work. We integrate with what you have rather than insisting you switch. If we recommend a switch, we'll explain why and what it costs.

Question 5

Can you train my team?

Accepted Answer

Yes. Security awareness training and short tool walkthroughs are part of how we deliver projects. For most tools (Microsoft 365, 1Password, etc.) it's about an hour of training per person. For ongoing security training (phishing simulations, etc.) we run it quarterly and report the results.

Question 6

How much does this actually cost?

Accepted Answer

It depends on your team size and what you need. Most small businesses we work with spend somewhere between €60-€150 per user per month on managed IT (everything in: licenses, security, backups, support, ongoing management). Project-based work (a migration, an audit, a setup) is quoted as a fixed price after the Discovery call. See our Pricing page for the full breakdown of how we price.

Question 7

Why don't you publish exact prices?

Accepted Answer

Because every business is genuinely different. A 10-person law firm with 2 servers needs a different setup than a 30-person SaaS startup that's all cloud. Publishing one fixed price would either rip off the simple businesses or undersell the complex ones. What we do publish openly: how we price (per user, per device, per project), and realistic ranges for businesses your size.

Question 8

Is the first call really free, or is there a catch?

Accepted Answer

It's free. 30 minutes, no obligation, no automated follow-up sequence. You'll walk away with a written summary of where your IT stands and what we'd prioritise - whether you work with us or not. The catch, if there is one, is that we don't take on every business that calls. We'll tell you honestly if we're not the right fit.

Question 9

What if I want to cancel?

Accepted Answer

After onboarding, cancel any time with 30 days' notice. We hand over your accounts, document your setup, and help your next provider (or in-house person) get up to speed. We don't hold your data hostage.

Question 10

How do I know my data is actually safe?

Accepted Answer

We layer it: device encryption, multi-factor authentication on everything, immutable backups via Acronis, and conditional access policies that block logins from suspicious locations. We test backup restores quarterly - most providers don't, which is why so many backups silently fail. We can also show you the security configuration documentation and audit logs at any time.

Question 11

Will you help us pass GDPR / Israeli privacy / NIS2 audits?

Accepted Answer

Yes. We map your obligations under the relevant frameworks, implement the technical controls, document everything an auditor will ask for, and help you respond to data subject requests. We've built our Compliance & Security Training service specifically for small businesses navigating these regimes - not for enterprises with full legal teams.

Question 12

What happens if we get hit by ransomware?

Accepted Answer

First, we restore from immutable backups that ransomware can't touch - that's the whole point of how we set them up. Second, we contain the spread (devices managed via Intune can be isolated remotely). Third, we work through the incident with you: notify regulators if required, document for your insurer, and rebuild affected systems. We'd much rather prevent this - which is why we test backups quarterly and run phishing simulations - but if it happens, you have a plan.

Question 13

We're already with another IT provider. How does switching work?

Accepted Answer

Carefully. Step one: we audit your current setup so we understand what's there before anything changes. Step two: we get the credentials, documentation, and access required for handover (your current provider must legally provide these). Step three: we migrate any systems they own to your name, then transition support over a 2-4 week window so nothing breaks. We've done this enough times to know the common pitfalls.

Question 14

How long does a Microsoft 365 or Google Workspace migration take?

Accepted Answer

For a 10-30 person business, typically 1-2 weekends of cutover work plus 2 weeks of preparation and follow-up. We move email, files, and calendars without losing anything, and your team can keep working throughout. The trickiest part is usually shared mailboxes and legacy email signatures - we plan for those upfront.

Question 15

What if our setup is a complete mess right now?

Accepted Answer

Most are. That's normal. We don't judge it, and we don't try to fix everything at once. The Strategy phase is specifically about prioritising - what's the biggest risk, what's the cheapest quick win, what can wait. You'll usually see the biggest improvements in the first month and the rest gets phased over the following months.

Question 16

I'm not in Israel or Europe. Can you still help?

Accepted Answer

We focus on Israel and Europe because we know those markets well - regulators, business norms, common pitfalls. We'll occasionally take on businesses in adjacent countries (UK, etc.) where the work is mostly remote and the regulatory framework is similar. If you're in the US or somewhere that needs heavy on-site presence, we'll honestly tell you that and recommend a better-suited provider.

Question 17

Do you do on-site visits?

Accepted Answer

Most of our work is remote - that's how modern managed IT runs efficiently. For specific situations (a complex network install, on-site security audits, on-site team training), we do travel. We're upfront about which work needs in-person time and what it costs.

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